Shipping policy
I do my best to ship out orders within 1-7 business days. If there is a delay, I make updates regularly on my instagram story page.
All packages are shipped via USPS First Class which includes domestic tracking and limited international tracking.
Package Protection option is offered for $1 which compensates any order up to $100. If you chose not to add this to your order, I am not liable for lost mail once it is shipped.
If your package is missing, contact USPS. There is nothing i can do if your package is missing, it is completely out of my hands once the package is dropped off at the post office. Contact your local post office, they should be able to give you a GPS route with your package. Check with your neighbors, its common for packages to skip a house. Please wait 5 business days before contacting me about a lost "already-delivered" package.
Byah Pin will not refund or send replacements free of charge for lost items due to postal carriers unless you have package protection.
Customs
Byah Pin is not responsible for your country's customs. When you are purchasing a product from this shop, you are also paying for customs.
If a package is returned to me due to customs then I will refund you the pin price minus the shipping cost.
Wrong Address!
If you've entered the wrong physical address, its okay! Fill out this form ASAP and I will fix it. If I have already shipped your order, its impossible for me to change the situation.
Combining Orders
You can combine orders place on the same day. Use the code COMBINE to automatically waive excess shipping fees and combine the a previous order that has NOT been shipped yet. This only applies if the previous order has paid for full shipping and is under the same name and address.
Obviously if i have already sent off one of the packages, I wont be able to combine the shipping. So message me as soon as possible.
If you would like to combine your order with your patreon package, use the code PATREONSHIP to automatically waive excess shipping fees. If your name on the order and the name on the Patreon are not the same, fill out the form below or email me.
If you forget to use the code and need to be refunded the excess shipping cost, email me at byahpincontact@gmail.com or fill out the form below.
Ordering Preorders with Instocks
You can order preorders with instocks however you will receive your order when the preorder pin is ready to be shipped out.
If you don't want to wait to receive your instock pin, then you will need to make two separate orders.
