SHOP POLICIES & FAQ
Grading Policies
All pins are handmade and therefor flaws are unavoidable.
- A Grades : These pins are ones that I consider the best of batch. They may have 2-3 minor flaws.
- B Grades : These pins will have more notable flaws but do not decrease the aspects of the pin.
- C Grades : These pins have noticeable flaws that may impeded the overall design and/or function of the pin.
Refunds
Refunds can be requested within the first 24 hours after the purchase. However, after the 24 house and once the item has been shipped, refunds will only be processed if the purchaser has opted for package protection with their order.
Returns
If you believe that the pin you received does not meet the grade you ordered, feel free to reach out to me. It's important to note that when you purchase a B, C, or seconds grade pin, you acknowledge the possibility of not receiving a Standard Pin, as these discounted pins come with inherent risks.
For any defective or incorrect items, please use the contact form, direct message (DM), or email at byahpincontact@gmail.com to notify us.
Shipping
I strive to dispatch orders within 1-7 business days. In case of any delays, I consistently provide updates on my Instagram story page. If, for any reason, a package is not shipped within 14 business days (Monday - Friday, excluding holidays), the shipping cost will be refunded.
If, by chance, your order is overlooked, please send an email to byahpincontact@gmail.com, and I will promptly investigate the situation.
FREE SHIPPING is available for DOMESTIC orders over $70, use the code SHIP70, and INTERNATIONAL orders for $120+, use the code SHIP120
All packages are shipped via USPS First Class which includes domestic tracking and limited international tracking.
Package Protection option is offered for $1 which compensates any order up to $100. If you chose not to add this to your order, I am not liable for lost mail once it is shipped.
In the event that your package is missing, please reach out to USPS. Once the package is dropped off at the post office, it is beyond my control, and I cannot take any further action. Contact your local post office, as they can provide a GPS route for your package. It's advisable to check with your neighbors, as packages may sometimes be delivered to the wrong address. Kindly wait for 5 business days before contacting me about a lost "already-delivered" package.
Byah Pin does not offer refunds or send replacements free of charge for lost items caused by postal carriers unless you have opted for package protection.
Customs
Byah Pin is not liable for customs or import taxes imposed by your country. For customers in the EU, I recommend using my Etsy shop instead.
If a package is returned to me due to customs issues, I will refund the pin price, excluding the shipping cost.
Wrong Address!
If you've accidentally entered the wrong physical address, no need to worry! Please send an immediate email to byahpincontact@gmail.com. In the subject line, mention "Wrong Address" along with your order number. However, if your order has already been shipped, unfortunately, it's impossible for me to make any changes to the situation.
However you may beable to redirect the package using USPS Package Intercept, a service that allows you to reroute your mail to the correct destination if your parcel is eligible. Please note that this service incurs a fee, but it ensures that your parcel arrives at the intended location rather than going to the wrong place. \
You should usually be able to redirect parcels that are domestic USPS mail services with USPS tracking (or with extra services barcodes).
If in doubt, it is always worth trying to redirect your mail if you can. However, you may find that this cannot be done and your package must go to the original address that was placed on the package. Find additional details HERE.
Combining Orders
Orders placed on the same day will be automatically combined. If you've made a secondary order and the first one hasn't been dispatched, you can use the code COMBINE to merge them. However, please note that using this code for free shipping without a prior order will result in a full refund of your entire order.
I do not hold orders.
For international customers, the code PATREONSHIP can be used to automatically eliminate excess shipping fees and combine orders with their monthly Patreon. If the email on the order and the Patreon account differ, please contact me via email or Patreon DMs, and I'll ensure they are merged.
However, domestic customers are not permitted to use the code PATREONSHIP. If used, I will either refund and cancel the order, or you can send the shipping fee via PayPal.
Ordering Preorders with Instocks
You have the option to order preorders along with instocks, but please note that your order will be fulfilled when the preorder pin is ready to be shipped.
If you prefer not to wait for the instock pin, it's recommended to place two separate orders.
Products
Certain products are inspired by various media but should be noted as not officially licensed by the respective company.
Quantity Control
Depending on the interest in the pin, Customers may purchase up to 1x variant of a pin. If there are multiple variants, you may purchase one of each variant but not 2.
Ex: Pin A has a gold and BN variant. You may purchase 1x Gold and 1x BN but NOT 2x Gold.
If you are a drop buddy, please contact me before the drop so I can have it on file that you are purchasing for two people. Please do not abuse the drop buddy system.
These pins will have a limit notice posted in the description.
Reselling
While there are no reselling rules that can be enforced, it is preferred that resells do not exceed 2 times the original price, including shipping to the buyer and shipping to the new buyer.
Additionally, it is requested to wait for 30 days after receiving the pin before considering resale.
Trades
Trade only the pins that you have already received; do not trade preorders.
In the event that you trade a preorder, Byah Pin is not responsible for any broken trade agreements.
Patreon
Do not disclose your Patreon passwords to others. While you are allowed to trade or sell Patreon pins, the same rules mentioned above apply in such transactions.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
- Examples of Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.
Customer support information
- Examples of Personal Information collected:
Kita Fushiguro
321 Divine Dog Ave
Nue, OK 56789
(300)654-3215
- Purpose of collection: to provide customer support and supply purchased products
- Source of collection: collected from you.
Minors
The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
Using Personal Information
We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
UPON PURCHASING FROM BYAH PIN, YOU HAVE AGREED TO ALL THE TERMS AND CONDITIONS IN THE POLICIES.
Please contact me if you feel that something is wrong with your order. We are all human and mistakes can be made. I want the best for all of you.
I will work with you if the request is reasonable.
Email: byahpincontact@gmail.
Instagram: @byah.pin
